How to Choose a Hospitality Mobile App Development Company

May 23, 2023
How to Choose a Hospitality Mobile App Development Company

Custom hospitality management solutions can be an excellent support for businesses in the hospitality industry, as they can simplify complex operations, improve efficiency and enhance the customer experience. However, hospitality enterprises may not have the advanced skills and proficiency to develop a custom app. 

Fortunately, they can hire any custom app development company with skilled engineers on a project or hourly basis.

This blog helps you choose the hospitality app development company that is best suited for your needs and requirements. 

Quick Overview

This challenging hospitality industry demands advanced technological solutions to simplify tasks and enhance customer service to gain a competitive advantage. Consequently, hospitality management solutions and similar apps are getting increasingly prevalent among hotel managers and restaurant owners. 

But, as mentioned above, creating a robust hospitality app is not so easy as it requires advanced skills and resources. Therefore, you should contact the best app development company to get a bespoke hospitality app. 

Remember choosing the right app development agency is also a challenging task. However, you can consider the critical factors below to evaluate app development agencies and choose the most appropriate one for your business. 

Let's get started. 

What is a custom hospitality management solution?

With the emergence of innovative technology solutions in the industry, such as Tapendium - a revolutionary tablet-based compendium for premium hotels - businesses can now offer guests a seamless, user-friendly experience that fully engages them in the range of services and amenities the facility has to offer. 

In addition, by implementing customized hospitality solutions, companies can stay ahead of the competition and deliver exceptional guest experiences that drive customer loyalty and satisfaction.

Thoroughly evaluate the factors that will help you select the best custom hospitality app development companies and proceed. 

Understanding your needs

When picking an app development agency to develop your hotel management solution, always remember to identify the unique needs of your business. 

The hospitality industry is highly competitive, and choosing the right app development agency can make all the difference in the success of your business. However, you can simplify the process by determining your business needs and aligning them with the expertise and experience of the agency. 

Remember to evaluate crucial features, including online service booking, payment, loyalty programs, and other factors impacting customer satisfaction. This helps you confirm whether the app development agency can meet your unique business needs. As a result, you can quickly boost customer satisfaction and sales and simplify workflow. 

Examples of the types of hospitality management solutions

You can take your business to the next level of success by utilizing the wide range of solutions offered by app development agencies. The following are the top solutions that software development agencies can provide. 

  • Mobile App: The customized mobile app for hotels and restaurants allows customers to easily book rooms, reserve tables, and menus, add reviews, etc., from anywhere. 

  • Digital Menus: Digital Menus lets customers check menus from their smartphones or tablets without contacting the hotel or restaurant. 

  • Property management systems (PMS): PMS are automated solutions developed by app development agencies to simplify and automate tasks, adding reservations, check-ins, and housekeeping.

  • Point-of-sale systems (POS): App development agencies can create customized POS systems that integrate with other hospitality management solutions and enable seamless transaction processing and inventory management.

  • Customer relationship management (CRM) systems: These innovative systems created by custom software development companies allow you to manage customer interactions and data, track customer behavior, and provide personalized guest experiences. 

  • Augmented Reality (AR) and Virtual Reality (VR) Solutions: These are the latest technologies offered by app development agencies that let you improve the customer experience by providing more realistic interactions. 

Remember that the above solutions are just a few examples of hospitality management solutions that you may come across. However, a reputable app development agency can offer many more custom solutions to help you gain a competitive advantage and enhance guest experiences. 

Important Factors to Keep in Mind While Selecting App Development Companies

Choosing the right app development agency is critical to the success of your hospitality management solution. However, you can make the right choice if you consider some key factors that evaluate app development agencies. The following are those critical factors that you must consider. 

  • Expertise: Always search for an app development agency specializing in the hospitality industry and has experience in providing the solutions you seek. Remember that only an experienced agency with proficient developers can offer the solutions to meet your unique requirements. 

  • Experience: This is another vital factor that should be evaluated before selecting an app development agency. Always search for companies with a proven track record of creating scalable, secure, and best-in-class hospitality solutions meeting their client's requirements. 

  • Communication skills: A partnership can only survive by maintaining proper communication. Therefore, companies should choose a responsive, transparent app development agency that communicates clearly and regularly throughout development.

  • Cost: You may only choose an app development agency after checking their pricing plans and what they offer for the package. Also, avoid falling for very cheap pricing plans, which may be a trap. So you must carefully compare the pricing and the services offered to see whether the agency is worth your investment.

  • Portfolio: Carefully evaluating the app development agency's portfolio will help you identify its capabilities and expertise. You can also check their previous projects that match your business needs. 

If you consider these crucial factors choosing an app development agency for hospitality management solutions become easier and quicker. 

Research on potential app development agencies

Researching potential app development agencies is critical to choosing the right partner for your hospitality management solution. Here are some tips for researching app development agencies:

  • Check reviews: One of the first steps in researching app development agencies is to check online reviews. You can check popular sites such as Google, Clutch, and Upwork for reviews and comments to understand many crucial things, such as the quality of the agency's work, their mode and effectiveness of communication, etc. 

  • Read case studies: Reading the case studies of app development agencies is really important as it can provide insights regarding their project management, experience, and ability to provide customized solutions. 

  • Contact references: App development agencies should be able to provide references from previous clients. Contact these references and ask them about their experience with the agency. In addition, inquire about the agency's communication skills, project management approach, and ability to deliver projects on time and within budget.

To compare and evaluate different app development agencies, consider the following factors:

  • Technical expertise: Assess the agency's expertise in developing customized hospitality management solutions. Look for agencies with experience with the latest technologies and who can provide innovative solutions that meet your business needs.

  • Project management approach: assess the agency's project management approach. Look for agencies with a clearly defined project management process and provide clear and regular communication throughout the development process.

  • Cost: Review the agency's pricing structure and consider the value it can provide for your investment.

  • Cultural fit: pay attention to whether the agency is a cultural fit for your organization. Look for agencies that share your values and approach to business.

By carefully researching and evaluating app development agencies based on these factors, organizations can choose the right partner to develop their hospitality management solution.

Effective communication and collaboration

For many reasons, it's crucial that you only select an app development agency with excellent communication skills. Here's why:

  • Clear communication: Maintaining clear contact with the agency helps you track project goals, timelines, and budgets and suggest changes immediately. Also, remember that poor communication leads to delays, confusion, and failure to meet your business needs. 

  • Collaboration: Similar to the previous factor, partnership with the app development agency is vital while creating hospitality management solutions. Effective collaboration leads to better project planning and decision-making and improves mutual respect.

To ensure clear communication and effective collaboration throughout the development process, consider the following tips:

  • Set clear expectations: Set clear expectations for the app development agency regarding project goals, timeline, and budget from the beginning.

  • Use collaboration tools: Use collaboration tools such as project management software and instant messaging platforms to facilitate communication and collaboration throughout development.

  • Schedule regular review visits: If you regularly schedule meetings with the app development agency, you can not only apparent confusion but also discuss project progress, give feedback, and identify and resolve problems as early as possible. 

  • Encourage open communication: Encouraging open communication between clients and the app development agency offers many benefits. For example, clients can provide timely feedback and suggestions and address their concerns immediately. 

So it is evident that clear communication and effective collaboration are critical throughout the development process. It helps you ensure that the hospitality management solution you custom-make meets your unique needs and that the project is completed successfully within the scheduled time and budget. 


Any organization that falls under the hospitality industry can become successful by developing a customized solution. First, however, the organization must work with a reputable app development agency like Toobler, offering many innovative solutions that simplify operations, enhance the guest experience, and raise profits.

Toobler strives to set clear communication and effective collaboration throughout the development process. The professionally trained team ensures that the custom hospitality solution meets the client's unique needs and delivers an exceptional user experience. 

In addition, Toobler has rich experience working with many international clients and projects in various categories, such as Cloud-Native Engineering, Digital Twin, Internet of Things (IoT), Application Development, Application Modernization and Migration, Kubernetes, and Web Applications.

Toobler is the best hospitality management solutions and app development partner that developed Tapendium - a tablet-based compendium for premium hotels. Companies can leverage Toobler's expertise and craftsmanship to stay ahead of the competition and enjoy 100% customer satisfaction and hassle-free development and deployment.

Talk to our experts here.