Business and customer-centric priorities are shifting, which translate into a shift or adaptation of better technology in healthcare. The ground reality is that shifting from a traditional form of workspace to a cloud-based one immediately is not possible, and has to take place in a phase-by-phase manner. However, the support and the embrace of cloud technology is depicted in statistics where 79% of healthcare stakeholders responded to a survey saying that they would make cloud a strategic priority in 2020.
Every healthcare organization is unique, but the demands and requirements, customer and competitive dynamics of the sector remain areas to be addressed. The aim of a healthcare organization is to adopt a technological strategy that succeeds these issues and aids their management.
The ways that native cloud can enable achievement of key business priorities to include,
1. Enable virtual healthcare
The future of healthcare involves patient-centered platforms that establish real-time communication to connect different healthcare platforms, communication via video and audio calls, information sent to the physician prior to the patient meetings, and so on. An example of how cloud-enabled technologies can aid this development is illustrated through the example of Nebraska Medicine. A healthcare network in Omaha with access to 1000 doctors and a total of 8000 medical professionals.
The hospital utilized Avaya One Cloud, a communication platform as a service provider, a 24/7 support line that provided information to patients without delays. This helped enable patient care and on-time treatment using cloud communication technologies.
2. Improve customer engagement
Today’s generation is a combination of patients who prefer the traditional manner of patient-physician interaction and of patients who are tech-savvy and self-sufficient. To cater to both, native cloud-based customer engagement must be a serious consideration. Using Cloud native, one can personalize care delivery and improve interactions. Examples include proactive customer care via voice, SMS, email, automated customer chat, and distribution of proper resources among patients and physicians to enhance interactions and diagnosis.
3. Data security and storage
Investing in cloud-native is the solution to dealing with the influx and management of data such as patient records, monitoring systems, quality control checks, and so on. Having Native cloud can,
Help shift focus from hardware, software, and physical infrastructure maintenance burden
Prevent data breaches and security attacks
Ensure compliance with regulations such as HIPAA and GDPR
The network safety mechanisms are dependent on the native cloud provider but encompass various security measures that make cloud-native a reliable, safe choice for data-related needs.
4. Workforce interactions
The need of the hour, a digitally enabled workplace solution is provided by cloud-native solutions. The capabilities of the native cloud are extended to the health organization staff as cloud-native architecture facilitates work among people, process, and tools that increases collaboration and help teams to speed and smooth the transfer of applications and deploy into production. Cloud-native can also help within the organization by
Automating workforce attendance tracking
Simplifying a hiring process for additions to the workforce
Aid with staff and promotion management, finance and resource management
Departmental changes, payment for resources can be managed better
5. Actionable insights and real-time data
By leveraging the cloud, we can analyze real-time data with data interoperability at scale. This is still done in a unique way, with cloud-native, and is less complex than multiple integrations. Using cloud-native, one can keep track of all activities once a patient opens the door and exits, with real-time notifications for doctor checkups, pharmacy billing, and so on. This transparency gives physicians a better idea of how long a medical visit with a patient lasts, with real-time data. Modifications can then be further made on decreasing any wait time, reducing any lags, improving accessibility of resources, and so on.
6. Scale and budget flexibility
Cloud-native has built-in scalability that the healthcare sector can take advantage of. DevOps best practices provide developers and the IT department with a low-risk method of implementing and reverting changes, with quicker feedback post-deployment. Cloud-native technology also includes pay-per-use models.
Due to the Increased usage by the healthcare sector, it does not translate into additional costs, rather only in cases of adding servers or infrastructure, the IT department would have to spend on cloud-native solutions. The sector can scale accordingly, based on an increase or decrease in performance.