There is a noticeable shift from traditional models of healthcare to patient-centric healthcare. This trend has accompanied the digitalization of various services, including healthcare. This, along with several health providers switching to mobile health applications and platforms and encouraging patients to use the same has propelled further growth of the healthcare application sector. With the rising use of smartphones, product adaptation is key and as a business keen on medical app development, some features to look out for include,
1. Ease of booking appointments
Post pandemic, there is a rising preference among patients to follow safety protocols via the usage of healthcare applications. There is a growing demand for telehealth consultations and your app must be equipped for the same.
An easy-to-navigate process of booking an appointment based on location, preference of healthcare provider, duration and date, uploading of medical history, and so on can help deliver a personalized healthcare post-pandemic. Implementing this feature in your healthcare mobile app design can also boost customer loyalty and retention.
2. User profile
User profiles are a great way to authenticate patient information and aid the process of booking appointments, obtaining patient details, and so on. The details obtained could include general details such as name, age, previous medical history, etc. The hassle of providing details every time an appointment is done can be reduced. During health app development, social integration for the creation of a user profile is also recommended, as the user can access the account across multiple devices.
3. Telemedicine services
A goal to aim for, within your healthcare mobile app features is all-around convenience to the customer. When the patient desires one on one videoconferencing with the doctor, there must be services available that cater to these needs. The user experience of a hospital is mimicked with safer protocols via telemedicine services offered via the app.
4. Ratings and reviews
Ratings and reviews are an element that a customer always has an eye out on. In cases where patients have recently shifted to a different location, have to book an appointment with a new doctor or require to meet a new doctor for specific symptoms, reviews and ratings come into play. This also boosts customer loyalty towards the application’s services.
Chatbots aid the delivery of remote medical services by engaging with customers at all times. The application can have a round-the-clock chatbot that addresses general needs and helps patients book an appointment, answers general queries, and facilitates the overall working of the application. This helps customer retention as customers can communicate via the chatbot and obtain medical care faster.
6. Accessible by multiple platforms
Advances in smartphone technology and wearable devices have modified customer’s health requirements. The usage of healthcare applications has seen a rise, however, with apps that offer multiple platform usage, the dependency and preference of customers is seen. Your healthcare mobile app design must be such that it is accessible by multiple platforms. Patient-centric features such as these can aid to bring in the desired ROI for your healthcare application.
7. Test reports and payments within the app
As doctors can prescribe medicines within the application, integrating a direct and secure payment gateway in the healthcare mobile app design would ensure the successful completion of an appointment. The healthcare application could also be tied up with diagnostic centers that can upload the scan/imaging/test results such as blood test reports, x-ray reports which can be sent to the doctor, via the app. This makes it simpler to access medical records for better diagnosis by the doctor.
8. Push notifications
Enabling push notifications can allow the patient to be notified of any upcoming appointments, medical record uploads, reminders for medications, and so on. With an option that allows reports to be forwarded to the doctor, the diagnosis can be made faster.