Ever thought about why chatbots get more popular daily?
Along with the digital transformation and revolution caused by the internet of things, the world has become hectic, and people want results instantly. As a result, customers no longer visit the company personnel to solve their issues, nor do they wish to make calls and try to convince the executive for hours.
Even people look forward to eliminating all sorts of undue conversations or time wastage as we all live in a hectic world. As a result, companies are constantly looking for quick and effective ways to communicate with their customers. Automation is what everyone looks for.
This constant hunt for efficient communication paved the way for chatbots or conversational bots!
So first, let's understand the concept behind chatbots!
What is a Chatbot, and How Does it Work?
A chatbot is a computer-generated program designed to interact with humans through auditory or textual methods. Chatbots are usually integrated with other communication platforms to simulate conversations with humans. Industries mainly use chatbots to understand and solve customer issues quickly and efficiently.
Chatbots are developed using Artificial Intelligence (AI), Machine Learning (ML) and Natural Language Processing (NLP). They understand customers' problems and moods by engaging them in real-time, human-like conversations.
So chatbots are a hot topic in the industry that can help companies reach new heights in customer-client interactions.