A robust hospitality management platform will have the following features;
1. Real-time Messaging
This is one of the most critical hospitality solutions offered by a content management system for the hotel industry, enabling you to interact with your guests in real-time and provide personalized services. For example, as mentioned above, if some of your guests have shown interest in your spa, you can share more information and offers related to the spa with those particular individuals using the hospitality solution.
2. Room Service
Guests can easily place orders via dynamic menus containing eye-catching images of the available dishes. These menus also suggest the best pairings to improve the dining experience, allowing restaurants to enhance the sales of their food and beverages. Furthermore, this innovation also offers additional hospitality solutions, such as hiding dishes that are out of stock, pre-ordering options, and displaying menus when required.
3. News and Weather
This feature gives guests comprehensive reports regarding the local weather, helping them schedule their tour activities and sightseeing accordingly. This way, guests can make informed decisions about their trip, eventually improving overall guest experience and satisfaction.
The News feature offers guests reliable, high-quality news content for simple reading and premium news subscriptions such as PressReader. It lets them stay updated on various topics, providing productive leisure time.
4. Room Control (Air Conditioning and Lighting)
Custom hospitality solutions allow guests to manage certain factors of their room's environment, specifically the air conditioning and lighting. This way, guests can comfortably adjust their room temperature and humidity without contacting the front desk or maintenance staff for help. As a result, it enhances the guest experience and reduces overall energy consumption.
5. Guest Service
Guest service is another top hospitality solution offered by the hotel content management software that ensures guests have a comfortable and hassle-free stay. This feature allows guests to access different types of services and amenities. For example, guests can easily order housekeeping items or refill their mini-bar without contacting the hotel staff. Furthermore, the software helps guests book valet parking, retrieve their vehicle, or arrange taxi and airport bookings in advance.
6. Hotel Restaurants and Spa
These are two integral elements provided by custom hospitality solutions. The hotel restaurant feature allows hotels to promote their in-house restaurants with inviting dining options and easy-to-revise menus. You can also highlight seasonal menus or menus with limited offers, while the quick call-to-action enables guests to execute lightning-fast bookings!
Similarly, a dedicated hotel spa feature navigates guests through an easy booking process with attractive pictures, pricing, and offers. Spa staff can make bookings for interested guests via call-to-actions or integrate the spa booking system into the app to allow guests to book directly.